FAQ Accordion

All deliveries are through the Royal Mail, by Special Delivery™ Next Day service and should be with you within 24 hours of despatch. Very occasionally Royal Mail exceeds 24 hours for the delivery which is outside of our control. For this reason sufficient ice packs are included, which will have melted in transport but will have kept the product cool. All orders are at the purchaser risk and we cannot offer refunds.

Very occasionally airline flights are disrupted by fog, or extremely bad weather. If we are not able to get product out, we will contact you by telephone or e-mail to make alternative arrangements.

You can choose the day you want delivery to be made by selecting date from “Preferred delivery date” during the checkout, but please note we can only deliver on Tuesday, Wednesday, Thursday and Friday, and that someone needs to be present at the delivery address on the day of delivery.
 

If order does not arrive by 5pm on the day of delivery, contact us by phone on 01870603284 or via our online form.

FAQ List

Who will deliver my order?

All deliveries are through the Royal Mail, by Special Delivery™ Next Day service and should be with you within 24 hours of despatch. Very occasionally Royal Mail exceeds 24 hours for the delivery which is outside of our control. For this reason sufficient ice packs are included, which will have melted in transport but will have kept the product cool. All orders are at the purchaser risk and we cannot offer refunds.

Very occasionally airline flights are disrupted by fog, or extremely bad weather. If we are not able to get product out, we will contact you by telephone or e-mail to make alternative arrangements.

Can I specify the delivery date?

You can choose the day you want delivery to be made by selecting date from “Preferred delivery date” during the checkout, but please note we can only deliver on Tuesday, Wednesday, Thursday and Friday, and that someone needs to be present at the delivery address on the day of delivery.
 

What happens if my order does not arrive?

If order does not arrive by 5pm on the day of delivery, contact us by phone on 01870603284 or via our online form.